SoundVerse Privacy Policy

Effective Date: October 26, 2023

Welcome to SoundVerse! At SoundVerse Inc., located in the vibrant city of San Francisco, CA, we are committed to protecting your privacy and ensuring a safe and enjoyable experience on our podcast platform. This Privacy Policy explains how we collect, use, and share your information when you use our website, mobile applications, and other services (collectively, the "Services"). By using SoundVerse, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Services:

1.1. Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, username, and password. We may also collect additional information such as your date of birth, gender, and location to personalize your experience.
• Profile Information: You can choose to provide additional information for your profile, such as a profile picture, biography, and links to your social media accounts.
• Content: We collect the content you submit to our Services, including podcast reviews, comments, and messages you send to other users.
• Payment Information: If you subscribe to a premium plan or make a purchase through our Services, we collect your payment information, such as your credit card number and billing address. This information is processed securely by our payment processors.
• Communications: We collect information when you communicate with us, such as when you submit a support request or participate in a survey.

1.2. Information We Collect Automatically

• Usage Data: We collect information about how you use our Services, such as the podcasts you listen to, the episodes you download, the features you use, and the time and duration of your activities.
• Device Information: We collect information about the devices you use to access our Services, such as your device type, operating system, IP address, and unique device identifiers.
• Location Information: With your consent, we may collect your precise location information through your device’s GPS or other location-based technologies. We may also infer your approximate location from your IP address.
• Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing behavior and preferences. You can control cookies through your browser settings. Please see our Cookies Policy for more information.

2. How We Use Your Information

We use your information for various purposes, including:

• Providing and Improving Our Services: We use your information to operate, maintain, and improve our Services, personalize your experience, and develop new features.
• Personalization: We use your information to recommend podcasts and episodes that may be of interest to you, based on your listening history and preferences.
• Communication: We use your information to communicate with you about our Services, including sending you updates, announcements, and promotional offers.
• Customer Support: We use your information to respond to your inquiries and provide customer support.
• Analytics: We use your information to analyze how our Services are used, track trends, and measure the effectiveness of our marketing campaigns.
• Legal Compliance: We use your information to comply with applicable laws and regulations, and to enforce our Terms & Conditions.
• Security: We use your information to protect our Services and our users from fraud, abuse, and other harmful activities.

3. How We Share Your Information

We may share your information with the following categories of recipients:

• Service Providers: We share your information with third-party service providers who assist us with various aspects of our business, such as payment processing, data storage, analytics, and marketing. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Podcast Creators: We may share anonymized or aggregated data with podcast creators to help them understand their audience and improve their content.
• Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. We will only do this with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required to do so by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with the opportunity to opt-out.
• With Your Consent: We may share your information with other parties with your consent.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your sensitive information, such as your payment information and password, during transmission and storage.
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address vulnerabilities in our systems.
• Employee Training: We train our employees on data security best practices.

Despite these measures, no security system is perfect, and we cannot guarantee the absolute security of your information. In the event of a data breach, we will notify you as required by law.

5. Your Rights

You have the following rights regarding your information:

• Access: You have the right to access the information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your information.
• Objection: You have the right to object to our processing of your information.
• Restriction: You have the right to restrict our processing of your information.
• Data Portability: You have the right to receive your information in a portable format.
• Withdraw Consent: If you have consented to our processing of your information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Children's Privacy

SoundVerse is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. We will take steps to delete the information as soon as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date above. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

SoundVerse Inc.
Privacy Department
555 Battery Street, Suite 200
San Francisco, CA 94111
Email: [email protected]
Phone: (415) 555-0100

Thank you for using SoundVerse!